Support
How can we help?
Questions about an order, your size, try-on or your account? Email the Aeza team and we'll get back to you.
Email supportOpens Gmail addressed to ops.services@aeza.in. Prefer something else? Outlook · Mail app ·
What can we help with?
Orders and delivery
Where's my order, delivery delays or a problem at checkout. Email us with your order ID and we'll check with the brand for you.
Email us →Returns and refunds
Want to return a piece or check on a refund? Send us your order ID and what went wrong, and we'll take it from there.
Email us →Sizing
Dynamic sizing maps your usual size to each brand's own chart. If a size felt off, tell us the brand and the piece so we can fix it.
Email us →Virtual try-on
Try-on not loading or looking wrong? Tell us your phone model and app version, and attach a screenshot if you can.
Email us →Account and login
Trouble signing in, or need to change the email or phone number on your account? Email us from the address you signed up with.
Email us →Delete your account
How to delete your account and data, what we delete and what we keep.
Delete account →Privacy and your data
How we collect, use and protect your data, including your try-on photos.
Privacy Policy →Brands and creators
Want to sell on Aeza or build your own creator storefront?
For brands →
Help us help you faster
- Email us from the address linked to your Aeza account.
- For orders, include your order ID.
- For app problems, include your phone model, app version and a screenshot.
Aeza is run by Aeza Innovations Private Limited, Bengaluru, India. Support: ops.services@aeza.in. If your issue isn't resolved, you can raise a complaint with our Grievance Officer as described in our Privacy Policy.